In our strategic partnership with Clinique de La Source (CLS), Bee'z Consulting embarked on a transformative journey to redefine governance structures and reshape the organizational culture of this prestigius healthcare organization located in Canton of Vaud, Switzerland. This case study outlines our collaborative efforts to enhance operational efficiency, foster a culture of inclusion and collaboration, and position CLS for sustainable success.
Founded in 1890, Clinique de La Source is a leading private hospital in Lausanne, Switzerland, known for its comprehensive medical services and a strong focus on patient-centered care.
The clinic employs over 600 healthcare professionals and around 450 certified doctors. It is a part of La Fondation La Source, emphasizing its commitment to medical education and community health alongside patient care.
Clinique de La Source also holds the EFQM certification, recognizing its excellence in quality management standards.
The healthcare organization was grappling with the need to adapt to rapidly changing healthcare demands and intensifying market competition. Recognizing the limitations of its traditional governance structures and the need for a cultural realignment, the clinic partnered with Bee'z Consulting to modernize its operations and cultivate a more inclusive and innovative organizational culture.
This case study outlines our collaborative efforts to enhance operational efficiency and position Clinique de La Source for sustainable success.
Our strategic objectives were twofold:
1. to transition the governance from traditional frameworks to dynamic, agile structures that enable quicker decision-making and enhanced accountability;
2. and to cultivate an organizational culture of flexibility, innovation, and collaboration.
Our comprehensive strategy included:
• In collaboration with the Leadership team, conduct assessments to pinpoint areas for improvement in the existing structure, evaluate alternative options and defining the way forward.
• Defining a strategy to strengthen leadership capabilities to ensure alignment with strategic visions.
• Initiating cultural reinvigoration by working with middle managers through targeted employee engagement and cross-functional collaboration programs.
To achieve these objectives, our targeted actions included:
• Enhancing the HR Team's Change Management Capabilities: We provided specialized training in change management principles to the HR team, enabling them to better support the transformation and facilitate effective communication across the organization.
• Executive Management Team Sponsorship Awareness: Awareness sessions were conducted for the Senior Leadership and the Extended Leadership Teams to underscore their critical role as sponsors of change, emphasizing the importance of their leadership in supporting and modeling new behaviors.
• Leadership of Change Workshops: Top and middle managers engaged in workshops that utilized "serious games" to impart crucial lessons in change management. This method helped managers understand how to address resistance, adapt strategies based on employee feedback, and sustain the new organizational reality.
• Training in Objectives and Key Results (OKRs): Managers were trained in the OKRs agile methodology to enhance their ability to flexibly and responsively achieve organizational goals. This training was the basis for their involvement in the definition of the yearly organizational, functional, and individual OKRs.
• Pulse Surveys and Feedback Mechanisms: To ensure comprehensive involvement, pulse surveys and a feedback-rich environment were implemented, allowing ongoing insights and ensuring that transformation strategies remained aligned with staff needs.
The strategic initiatives led to streamlined governance structures and a significant shift in organizational culture at Clinique de La Source. Enhanced decision-making processes and greater alignment with strategic goals significantly improved employee morale and operational efficiency.
These transformations have not only set a new standard in healthcare management but also strongly positioned the clinic for continued success in a dynamic industry.
The governance and cultural transformation at Clinique de La Source showcases the effectiveness of strategic planning and comprehensive change management in revitalizing healthcare operations.
Bee'z Consulting’s tailored approach not only supported and guided the enhanced clinic’s operational frameworks but also embedded a culture of continuous improvement and collaboration.
This transformation underscores our commitment to delivering high-value solutions that meet the unique needs of our clients and propel them towards a sustainable and prosperous future.
