Le concept d’engagement des collaborateurs a été introduit par William A. Kahn en 1990
To compete and be relevant in today’s quick-paced and ever-evolving world, organizations must find and deploy new ways of working to deliver value-added products/ services that address their customers’ pains and needs.
Organizations change over time – to adapt to fluctuations in the marketplace, to capitalize on new ideas and technologies, to make improvements, and to adjust to internal and external circumstances.
