Employees tend to work longer with enterprises that made them feel great about themselves, independent of what their salaries and bonuses are.
A new report published by IBM and Globoforce titled The Financial Impact of a Positive Employee Experience confirms what most HR professionals have known for years—that there’s a strong link between employee experience and an organization’s financial outcomes. Positive employee experience (EX) is also directly proportional to constructive customer satisfaction because employees reciprocate to their customers exactly the way they are treated in the company. Therefore, HR needs to work with business leaders and managers to positively influence the holistic employee experience.
“The employee experience is different for different parts of the organization,” says Ken Oehler, global culture and engagement practice leader at Aon. As a consequence, HR needs to use technology to obtain support in measuring and improving the Employee Experience. Cutting-edge technologies, such as AI, machine learning, chatbots, facial recognition, and voice recognition are now being used in HR not just to streamline processes but also, to provide a better experience to employees. In addition, gamification is also incorporated in HR Systems for a fun and effective way of employee learning and development nowadays.Just as important, organizational leaders need to develop an agile mindset. For this, they need to better understand the business link between what employees are seeing, thinking and doing.
Lastly, as Ken Oehler argues, “You also need a strategy for measuring more things more frequently,” says Oehler. “Be clear on what you’re going to measure, how you’re going to measure, who you’re going to ask and who needs to take action. If you don’t have a continuous dialogue strategy, companies can get into trouble pretty quickly.”Is your organization working on improving Employee Experience? How are you leveraging technology? How are you measuring the ROI of your efforts ?
The role of a Strong Culture, and why it is so important
Navigating change in healthcare and life sciences sectors is crucial for delivering superior patient outcomes. Bee'z Consulting addresses this need through effective change management and organizational network analysis (ONA). This article explores how ONA, by harnessing the power of informal networks, can optimize collaboration, enhance patient care, and revolutionize the industry. Dive into the world of ONA and discover its potential in driving change and efficiency in healthcare.
Change management must become a top priority for all organizations that wish to survive.
